Having a trusted IT Support company is a very important aspect of your business. We aim to provide the highest quality service through results. We understand that any form of interruption to your network or IT hardware will cause significant problems; therefore we operate to a very strict set of rules to maintain a first class level of service.
On-Site IT Support
At SWDirect we aim to have the most reliable IT Support. Should an issue arise, we endeavour to be with you as soon as possible. Once on-site, our engineers will diagnose and propose a fix. In most cases, we are able to remedy the problem straight away. However, in the more complicated matters the failed machinery will be taken away for parts or further investigation.
Off-Site (Remote) IT Support
Most issues in this digital age can be remedied by remote support. We provide a free software client that allows us to take control of a machine or network. At this point we are able to search around for pieces of evidence that can lead us to the problem. Once located, our engineers will attempt the fix remotely or inform you of the problem with an explanation of how to fix said issue.
Dedicated Ticketing System
At SWDirect we have built and developed our own ticketing system. This allows our clients to submit an issue to our helpdesk. We aim to have a four hour response to all queries and will inform you of which IT support method would be most appropriate for the issue you`ve provided.
Why chose SWDirect Ltd for your IT Support requirements?
:: Guaranteed four hour response time through our ticketing system
:: A commitment to fix the issue `there and then`
:: Small callout charges for on-site repairs
:: Our engineers have over 11 years of technical experience in the IT support sector
:: Build a solid relationship with a reputable IT firm that takes their customers seriously
Where do we serve?
Most areas can be covered by remote IT support, we serve: Wolverhampton, Telford, Birmingham, Bridgnorth, Dudley, Coventry, Shrewsbury, Stoke, Stafford, Kidderminster, Cannock, Newport, Market Drayton and most surrounding areas.